Originally published August 15, 2025 · Edited February 24, 2026 · About our editorial process
Something shifted after 2020, and it didn’t shift back.
Across cities, counties, and organizations of every size, leaders are encountering the same dissonance: the approaches that built their careers aren’t landing the way they once did. Teams carry financial stress, burnout disguised as professionalism, and unspoken tension about what’s next. AI is reshaping expectations. Political dynamics have intensified. The workforce itself has changed its relationship with work.
These aren’t signs of leadership failure. They’re signals that conditions changed around the leaders who built your organization.
The Engagement Data
The research confirms what many leaders already sense. In the U.S., only 31% of employees are actively engaged at work, the lowest figure in a decade (Gallup, 2025). Globally, engagement has fallen to 21%, matching levels last seen during the pandemic lockdowns (Gallup State of the Global Workplace, 2025). Gallup estimates this disengagement costs the global economy $438 billion annually in lost productivity. The challenge extends beyond productivity: 22% of employees globally report experiencing significant loneliness during the workday (Gallup, 2025). The 2025 World Happiness Report found that 19% of young adults worldwide now report having no one they can count on for social support, a 39% increase since 2006.
This is the environment your team works in. Every day.
The Patterns That Built Your Career Were Sound
Here’s what matters: you’re not failing. The context changed.
The workforce expectations, political dynamics, and communication norms that shaped your leadership over the past decade shifted. Approaches that were effective responses to stable conditions feel different in an environment where trust must be continuously demonstrated, where expectations change faster than policies can adapt, and where multiple generations work side by side with fundamentally different relationships to authority and meaning.
This isn’t about working harder. It’s about seeing clearly what’s actually happening in the environment around you, and deciding what you’re willing to protect when protecting it costs something.
What Leaders Who Navigate Changed Conditions Tend to Do
Leaders who adapt successfully don’t abandon what they know. They add clarity about what they’re actually protecting.
As individuals, they pause to distinguish between conditioned responses and conscious choices. The instinct to push harder is often the wrong response to changed conditions. They examine whether the gap between what they intend and what their team experiences is growing or shrinking. And they recognize that the leadership signals they send create conditions, whether they intend them or not.
As leaders, they diagnose environment before diagnosing people. When engagement drops, they examine systems before questioning commitment. They protect dissent and treat resistance as data rather than defiance. They build rhythms of honest assessment rather than waiting for crisis to force clarity.
What makes this possible is what Simon Sinek calls Circle of Safety: an environment where people can focus on the work and on each other rather than spending energy on self-protection. When that safety is present, honest signals can move upward. When it’s absent, leaders are operating on incomplete information no matter how experienced they are. The signals that should tell you the environment needs attention never arrive, because the conditions make raising them feel risky.
One question worth sitting with before your next leadership team meeting: what am I protecting under pressure right now, and does my team know it?
Seeing Clearly Before Acting
This is the diagnostic work of Face the Truth, seeing the gap between what you intend and how it’s being experienced. Not about finding fault. About seeing what’s real so you can make conscious choices about what to do next.
That clarity leads to the deeper question Define What Matters addresses: when protecting your priorities costs you something, what do you actually protect? Not what sounds good in a mission statement, but what survives pressure.
Framework Connection
The diagnostic awareness described here is the foundation of Face the Truth, seeing the gap between intention and experience before acting on it. The values clarification work, deciding what you’ll protect under pressure, connects to Define What Matters. Building the systems and rhythms that sustain alignment over time is the work of Make It Real and Reinforce the Change.
Research Foundation
- Workforce Expectations – What the “great detachment” research reveals about meaning and connection at work
- The AI Anxiety Gap – Understanding the gap between executive optimism and workforce anxiety
About Rob Duncan
Rob Duncan spent two decades watching what happens when leaders say one thing and protect another. As founder of Imagine That Performance, he works with city managers, county administrators, and government leaders through Think Tanks, workshops, and executive coaching to close the gap between intention and experience.
A question worth sitting with:
“What am I protecting under pressure?” is exactly the kind of honest assessment that happens in confidential Think Tanks. City managers and county administrators examine their own leadership signals, test assumptions with peers who understand the weight they carry, and build clarity they can’t find inside their own organizations.

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