Navigating Isolation: The Frenemy Factor for CAOs

In our previous exploration of The Isolated Leader, we delved into the profound challenges faced by the dedicated and often isolated Chief Administrative Officers (CAOs) in Local Government. We highlighted their isolation and the unique mental, emotional, and physical toll it takes. After reading the article, an insightful perspective was shared by Phil Smith-Hanes, Saline County Administrator. Phil’s insights unveil a layer of complexity he called the “Frenemy Factor” that CAOs must navigate.

The Frenemy Factor Unveiled

When facing isolation, particularly in a potentially political environment, the need for peers becomes increasingly evident. In these situations, CAOs require allies who understand the intricacies of their roles and can provide support, guidance, and a safe space for candid discussions. Having peers who can empathize with their challenges is a vital lifeline for isolated leaders. It enables them to navigate the complexities of their roles with greater confidence and resilience.

Phil Smith-Hanes astutely points out that while CAOs may lack direct peers within their organizations, they often have counterparts in their communities. These counterparts might include City Managers, County Administrators, School Superintendents, Hospital CEOs, Chamber of Commerce Directors, or even University Presidents. These are individuals who understand the unique challenges of leading public organizations.

However, the twist lies in the inherent conflict of interests in certain circumstances. The CAO may find themselves at cross-purposes with these very peers at times. City and county governing bodies might engage in political squabbles over issues. The Chamber Director or the Hospital CEO could approach the CAO for funding for new programs. Meanwhile, educators may raise land use issues that fall within the city or county’s jurisdiction.

The concept of the “Frenemy” adds a fascinating layer to the isolation CAOs experience. There is a need to cultivate peers that are not at risk of becoming a frenemy.

“Another reason I think the Think Tanks are valuable, is that you intentionally curate groups of folks who do not share jurisdictional boundaries (maybe not even time zones). That allows us to be a little more trusting and free than we might be at a state association meeting… we know our issues are not going to come back to us.”

Phil Smith-Hanes, County Administrator, Saline County, Kansas

These words from Phil underscore the immense value of Think Tanks for isolated leaders. Think Tanks provide a safe haven where they can freely collaborate, unburdened by potential conflicts of interest. In this unique space, leaders facing parallel challenges find trust, freedom, and the opportunity to exchange ideas and support one another without the constraints that often accompany their roles.

Think Tanks: A Haven Beyond Boundaries

This is where the value of Think Tanks truly shines, as they are intentionally curated small group communities of COAs throughout the country. The intentional separation creates an environment of trust and freedom that may not exist in gatherings like state association meetings where peers may have past and potentially future relationships. The “Frenemy Factor” adds a unique dimension to isolation, underscoring the importance of Think Tanks as a haven beyond boundaries.

In monthly Think Tank sessions, City Managers and County Administrators explore together various conflict resolution techniques, without the worry of their issues coming back to haunt them from the “other side.” These sessions serve as a haven for addressing conflicts and challenges effectively. Discussions are guided by a commitment to seeking understanding and common ground, rather than perpetuating conflicts. It’s a space where leaders facing parallel challenges can share insights, brainstorm solutions, and support one another without the constraints of potential conflicts of interest.